Forewarned is forearmed.
Digital assets are native to the Radix network and are called 'Resources'. Each resource can be recognised by its own unique RRI. Check the RRI of the tokens in order to make sure they are legitimate.
Ociswap does not have an official support service, but the community moderators are willing to help out where possible. Please consider asking your questions in the public channels instead of direct messages. If it's a private matter, you may open a ticket on our Discord server.
Ociswap's team and moderators will NEVER approach you via a direct message.
NEVER share your wallet recovery phrase (seedphrase) and private keys.